BOOKS
	Crucial Conversations: Tools for Talking When the Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey, 2002
	Getting Past No : Negotiating Your Way from Confrontation to Cooperation by William L. Ury, 1993
	Judgment in Managerial Decision Making by Max H. Bazerman, 1997
	Negotiating Rationally by Bazerman and Neale, 1993
	Primal Leadership: Realizing the Power of Emotional Intelligence by Daniel Goleman, Annie McKee, Richard E. Boyatzis, 2002
	Rules for Reaching Consensus : A Modern Approach to Decision Making by Saint and Lawson, 1994
	Start with NO... The Negotiating Tools that the Pros Don't Want You to Know by Jim Camp, 2002
	Training Games for Assertiveness and Conflict Resolution: 50 Ready-To-Use Activities by Sue Bishop
VIDEOS
	Successful Negotiating by AMA, 1996