BOOKS
	Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock by Larry Selden, Geoffrey Colvin, 2003
	Be Our Guest: Perfecting the Art of Customer Service by Michael Eisner, 2003
	Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day by Michael D. Basch, Paddi Lund, 2002
	Delivering Knock Your Socks Off Service by Ron Zemke, Kristin Anderson, 2002
	Fabled Service : Ordinary Acts, Extraordinary Outcomes by Betsy Sanders, 1997
	Good to Great: Why Some Companies Make the Leap... and Others Don't by Jim Collins, 2001
	Harvard Business Review on Customer Relationship Management by C. K. Prahalad, Jon R. Katzenbach, Sriram Chase, 2002
	How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients by Jeffrey J. Fox, 2000
	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell, 2003
	Improving Service Quality : Achieving High Performance in the Public and Private Sectors by Michael E. Milakovich, 1995
	Lessons from the Nordstrom Way: How Companies are Emulating the # 1 Customer Service Company by Robert Spector, 2000
	Service Excellence by Pritchett, 1989
	The Customer Service Companion: The Essential Handbook for Those Who Serve Others by C. Leslie Charles
	What Clients Love: A Field Guide to Growing Your Business by Harry Beckwith, 2003
VIDEOS
	Finding, Getting & Keeping Customers: Market Strategy & Promotion by All animated
	Finding, Getting and Keeping Customers: Sales Success by All animated
	The Power of Customer Service by Jack Wilson & Associates, Inc.
	You're Hired - The Basics of Customer Service by Michael Witta