BOOKS
	101 Secrets of Highly Effective Speakers : Controlling Fear, Commanding Attention by Caryl Rae Krannich, 1998
	Be Assertive : The Positive Way to Communicate Effectively by Beverley Hare, 1997
	Brag: The Art of Tooting Your Own Horn Without Blowing It by Peggy Klaus, 2003
	Communicate or Die: Getting Results Through Speaking and Listening by Thomas D. Zweifel, 2003
	Communicating at Work by Tony, Ph.D. Alessandra, Phil, Ph.D. Hunsaker, Anthony J. Alessandra, Phillip Hunsaker (Contributor), 1993
	Communication Skills & Strategies : Guidelines for Managers at Work by Jerry A. Dibble, Beverly Y. Langford (Contributor), T. E. Langford, 1994
	Crucial Conversations: Tools for Talking When the Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey, 2002
	Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher, 2000
	Effective Listening Skills (Business Skills Express) by Dennis M., Ph.D. Kratz, Abby Robinson Kratz, Art James Productions, Art James, Dennis Kraty, 1995
	Emotional Intelligence By Daniel Goleman, 1997
	Feedback Toolkit: 16 Tools for Better Communication in the Workplace by Rick Maurer
	Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time by Susan Scott, 2002
	How to Prepare, Stage, & Deliver Winning Presentations by Thomas Leech
	How to Win Friends and Influence People by Dale Carnegie
	Listening: The Forgotten Skill (A Self-Teaching Guide) by Madelyn Burley-Allen
	Nonverbal Communication Workbook by Joseph De Vito
	Primal Leadership: Realizing the Power of Emotional Intelligence by Daniel Goleman, Annie McKee, Richard E. Boyatzis, 2002
	Public Speaking: An Audience-Centered Approach (5th Edition) by Steven A. Beebe, Susan J. Beebe, 2002
	Start with NO... The Negotiating Tools that the Pros Don't Want You to Know by Jim Camp, 2002
	The Art of Communicating : Achieving Interpersonal Impact in Business (Fifty-Minute Series) by Bert Decker, 1997
	The Art of Giving & Receiving Feedback (Ami How-To Series) by Shirley Poertner
	The Art of Talking So That People Will Listen : Getting Through to Family, Friends, and Business Associates by Paul W. Swets, 1992
	The Business of Listening: A Practical Guide to Effective Listening by Diana Bonet, 2001
	The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations by Cary Cherniss (Ed.), Daniel Goleman (Ed.), 2001
	The Gift to Listen, the Courage to Hear by Cari Jackson, 2003
	Working with Emotional Intelligence by Daniel Goleman, 1998
VIDEOS
	Delivering Successful Presentations (1992) available at Amazon
	Interpersonal Communication Skills (1997) Starring: Debra Sutch, et al.