Don't get psyched out More companies considering pre-employment tests By Torri Minton San Francisco Chronicle October 21, 2001
Try this true or false quiz: I have horrible dreams all the time. I
believe in the second coming of Christ. I would like to be a florist. I have
lots of extra money.
If you answered "false" to that last one, listen up.
Companies that ask job candidates questions like the first three have ended
up paying millions of dollars to settle lawsuits claiming violation of privacy.
California law, in fact, makes it illegal to ask pre-employment questions
about sexual orientation, medical (including mental) conditions, or political
and religious beliefs.
As the nation grows increasingly nervous about security, more companies are
considering screening job applicants with a psychological or personality test.
These tests, proponents say, are immensely helpful in pinpointing the best
potential employees. Critics, however, say the tests can be discriminatory and
invasive and may eliminate creative types and rule-breakers with unique job
skills.
One critic on the Vault.com Web site called these tests "the tool of cheap
hacks and hairballs."
Furthermore, the anonymous author wrote, "skilled professionals see past
this shallow attempt to gain hidden knowledge into an individual's personality.
"
Another e-mailer, an employment attorney, wrote that good psych tests do
work, but bad tests are worse than no tests at all.
Psychological Resources, which has provided psychological tests for
security personnel for almost 30 years, says interest in its product has
increased dramatically over the past month.
A sister company, Computer Psychologist, has experienced a similar surge in
interest since the Sept. 11 terrorist attacks.
"This event has raised awareness in people's minds of the importance and
relevance of doing this kind of screening," said David McCord, executive vice
president of Computer Psychologist.
The Atlanta company does pre-employment assessments to try to match a
candidate with an 'ideal profile' for a job. Clients include Prudential
Securities, the Federal Reserve Bank and Time-Life.
"We anticipate the largest impact in the realm of private security
contractors, who generally do not include detailed psychological screening as
a part of the hiring process," McCord said.
Also, he said, a broader group of airport workers will likely be treated as
"security personnel," including baggage handlers, food vendors, and others
with access to planes, trains and public transportation.
A security plan calls for the federal government to establish tighter
standards for airports, including intensive background checks and worker
testing.
Police officer and sheriff's deputy candidates are already required by the
state to take psychological tests that claim to measure such things as
maturity, ability to handle stress and anger, and interactions with others.
"Often we are delivering a lot of bad news," said Eileen Hurst, spokeswoman
for the San Francisco Sheriff's Department. "You want to make sure someone has
the emotional maturity to handle the responsibility." Deputies, who work in
the jail and provide courtroom security, also handle evictions and serve legal
papers.
How do the tests work?
Some companies, like Computer Psychologist, compile personality tests for
job applicants based on profiles of top performers.
Others claim to measure honesty, hostile behavior and communication
abilities, as well as the applicant's potential for success. A sample
assessment from the Marksman Testing System, for example, found that
hypothetical test-taker "Albert" dislikes close supervision; is friendly,
assertive, restless and a good leader; and is motivated by power, challenge,
money and popularity.
This not only measures Albert's personality; it helps the company define
the type of boss best suited for him.
Critics say, however, that the tests can be inaccurate and unfair.
Berkeley attorney Brad Seligman brought the first major challenge to pre-
employment psychological testing in a case against Target Stores, which the
company settled in 1993.
The case charged that Target's test for job applicants violated their
privacy. A version of the Minnesota Multiphasic Personality Inventory, it
asked applicants about everything from their sex lives to bodily functions to
religious beliefs.
Among the questions: "I would like to be a florist" and "Sometimes I feel
like smashing things."
Without admitting guilt, Target agreed to establish a $1.3 million fund for
the 2,500 California applicants who took the test, which is no longer used.
Sometimes psychological tests find an applicant to be inflexible, unstable,
emotional or even manic-depressive. But, legally, those findings may not be
enough to deny someone a job.
Not that you might ever find out why you were rejected for a job. But,
Seligman said, a test is suspect if people of one race or gender, for example,
keep coming up with similar scores.
"If you are rejected because of the psychological exam, the basis for the
rejection has to be job-related," said Seligman, executive director of The
Impact Fund, a nonprofit foundation that supports public interest litigation.
He calls the Minnesota Multiphasic Personality Inventory the "gold standard
of intrusiveness."
"The challenge with testing is that it leaves out a context," said Judith
Gerberg, president of the Career Counselors Consortium in New York.
"Someone may look like the profile but that doesn't mean the person is
going to fit into the culture."
McCord, however, said his company's tests are fair "because we are
measuring 'normal' human personality variation" to find the best match for a
given job. "Our questions are not considered invasive or intrusive."
Questions
These are some of the questions on the discontinued version of the
Minnesota Multiphasic Personality Inventory, a psychological test administered
by Target Stores that led to a lawsuit by security guard Sibi Sorokavs. He
claimed the test was an unconstitutional and unreasonable intrusion into his
private life.
-- I liked "Alice in Wonderland" by Lewis Carroll.
-- Women should not be allowed to drink in cocktail bars.
-- I feel sure that there is only one true religion.
-- I used to keep a diary.
-- I prefer a shower to a bath.
-- I am fascinated by fire.
-- I like tall women.
-- A large number of people are guilty of bad sexual conduct.
-- I think I would like to belong to a motorcycle club.
-- I have a great deal of stomach trouble.
-- If the pay was right, I would like to travel with a circus or carnival.
-- Evil spirits possess me at times.
-- I am strongly attracted by members of my own sex.
-- In walking, I am very careful to step over sidewalk cracks.
-- I loved my mother.
-- I have been disappointed in love.
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